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Find answers to frequently asked questions about our features and services, as well as the information you may need to enjoy your stay at Mercer Plaza Sevilla.

The hotel

Located in the center of Seville, right in front of the City Hall, Mercer Plaza Sevilla is an exclusive five-star grand luxury hotel housed in two early 20th-century historic buildings, completely renovated and fully equipped.

Mercer Plaza Sevilla features 25 rooms and suites distributed across 6 categories: 11 Deluxe rooms (from 23 to 41 m²), 7 Premium Views rooms (from 23 to 36 m²), 4 Junior Suites (from 35 to 43 m²), 1 Suite (40 m²), 1 Grand Suite (68 m²), and 1 Mercer Suite (65 m²).

The hotel features a restaurant, a cocktail bar, outdoor seating areas, a rooftop terrace with a swimming pool and solarium (exclusively for overnight guests), as well as a bar service.

Mercer Plaza Sevilla is a pet-friendly establishment that welcomes non-aggressive pets up to 15 kg. A supplement of €50 per night per pet applies, which will be added to your bill upon departure.

For guests traveling with pets, our pet-friendly service includes a welcome amenity in the room, a dog bed, and water and food bowls (subject to availability).

Hotel Mercer Plaza Sevilla is a smoke-free establishment. Smoking is strictly prohibited in the guest rooms and all indoor areas of the hotel. Smoking is only permitted in designated outdoor and open-air areas.

Rooms

Mercer Plaza Sevilla offers complimentary high-speed Wi-Fi in all guest rooms and common areas, ensuring our guests can always stay connected during their stay.

All rooms at Mercer Plaza Sevilla are equipped with a complimentary safe for our guests' total peace of mind.

Mercer Plaza Sevilla provides a minibar in all its rooms and suites (charges apply).

Every room at Mercer Plaza Sevilla features a hairdryer as well as a makeup mirror for maximum comfort during your stay.

The rooms and suites at Mercer Plaza Sevilla offer complimentary Eight & Bob toiletries, along with bathrobes and slippers.

The rooms and suites at Mercer Plaza Sevilla are equipped with a Nespresso coffee machine and a selection of complimentary coffee capsules.

All rooms at Mercer Plaza Sevilla feature a glass-enclosed rainfall shower, and some also include a bathtub: all Junior Suites and Suites have a guaranteed bathtub, while in the remaining categories, the bathtub is subject to availability.

At Mercer Hotel Plaza, we offer dry cleaning and ironing services upon request, including a same-day express option, ensuring your garments are ready whenever you need them.

All rooms at Mercer Plaza Sevilla include a steam iron.

Mercer Plaza Sevilla offers an accessible room specifically designed for guests with reduced mobility. To request this room, please contact us directly at: reservas@mercerplazasevilla.com +34 955 209 511

Mercer Plaza Sevilla offers complimentary cots for children up to 2 years old, as well as baby bathtubs and high chairs, available upon request and subject to availability.

At Mercer Plaza Sevilla, children up to 5 years old can stay free of charge when using existing beds. For an extra bed, a daily charge of €100 will apply and will be included in the total price of the stay shown on your booking confirmation. Extra beds are available upon request and subject to availability. For more information or to make a reservation, our team will be delighted to assist you: reservas@mercerplazasevilla.com +34 955 209 511

All rooms at Mercer Plaza Sevilla can accommodate single and double occupancy, with the exception of the Junior Suite and Suite categories, which can accommodate three guests, and the Grand Suite and Mercer Suite, which can accommodate up to four guests. The Mercer Suite and Grand Suite categories have the capacity to fit one additional extra bed.

For family stays, the Mercer Suite (65 m²) can be connected to a Deluxe room (36 m²) to provide greater space and comfort. For more information or to make a reservation, our team will be delighted to assist you: reservas@mercerplazasevilla.com +34 955 209 511

For your utmost comfort, Mercer Plaza provides a wide range of amenities including: a dental kit (toothbrush and toothpaste), vanity kit (cotton pads and cotton buds), shower gel, shampoo and body lotion, shaving kit, shower cap, comb, shoe cleaner, shoehorn, and a sewing kit.

Mercer Plaza Sevilla offers King Size beds with 400-thread-count cotton linens, alongside a pillow menu and duvet cover service.

For your ultimate comfort, we place three types of pillows at our guests' disposal: feather pillows, cotton pillows, and aloe vera / memory foam pillows.

Yes, there is one Deluxe category room featuring a small private terrace; however, it cannot be guaranteed and is subject to availability.

Mercer Plaza Sevilla offers a daily turndown service and daily room cleaning, as well as 24-hour room service and a complimentary digital newspaper and magazine service (via the Press Reader App). We also offer laundry and ironing services (upon request) and an in-room massage and beauty treatment menu (upon request).

If you wish to gift a unique experience at Mercer Plaza Sevilla—whether it is a hotel stay, a dinner at our restaurant, or drinks on our terrace—please do not hesitate to contact us at: reservas@mercerplazasevilla.com +34 955 209 511

Services

Hotel Mercer Plaza Sevilla does not have its own gym. However, our guests can access the gym at our five-star sister hotel, EME Catedral Mercer (located 230 meters away), from 9:00 AM to 9:00 PM, by giving prior notice to Reception before heading over.

On the rooftop of Mercer Plaza, you will find an inviting terrace with a swimming pool and solarium (for the exclusive use of overnight guests), as well as the Terraza 1912 (open to the public), whose bar offers a snack and beverage menu alongside beautiful views.

Mercer Plaza Sevilla provides its guests with a complimentary digital press and magazine service, featuring national and international titles (via the Press Reader App).

Mercer Plaza Sevilla is supported by various local registered doctors available 24 hours a day (upon request) should you require medical assistance during your stay.

The hotel provides 24-hour Reception and Concierge services. Our Concierge team delivers exceptional care carrying the prestigious "Les Clefs d'Or" (Professional Association of Hotel Concierges) stamp, offering services such as restaurant reservations, ticket purchases for monuments and shows, personal shopper services, babysitting, hair and beauty treatment bookings, transportation reservations...

Gastronomy and Dining

For more information about the Restaurante Bar Plaza located on the ground floor of the hotel, or to reserve a table, our team will be delighted to assist you: restaurante@mercerplazasevilla.com +34 955 209 511

The hours for Restaurante Bar Plaza are Monday to Sunday, 12:00-16:00 and 19:00-23:00h

Restaurante Bar Plaza offers a menu inspired by traditional Andalusian cuisine, highlighting locally sourced products, along with an extensive wine list.

Mercer Plaza Sevilla offers 24-hour room service, featuring a menu of hot and cold dishes, as well as beverages and wines.

Breakfast service at Mercer Plaza Sevilla is available from Monday to Sunday, from 8:00 AM to 11:00 AM. It consists of a varied buffet as well as a selection of made-to-order à la carte dishes. Guests who wish to do so may request breakfast service in their room. Non-resident clients can also enjoy the breakfast service (upon request).

In addition to the bar located at Terraza 1912 on the hotel's rooftop with beautiful views of the city, Mercer Plaza Sevilla features an inviting street-level terrace right in Plaza San Francisco, offering a snack and beverage menu, open Monday to Sunday from 12:00 PM to 10:30 PM.

The cocktail bar at Mercer Plaza Sevilla offers an extensive menu of cocktails and mixed drinks. It is located at Terraza 1912 and is open Tuesday to Saturday from 4:00 PM to 12:00 AM (midnight).

Meetings and Events

Mercer Plaza Sevilla places its various rooms as well as its rooftop terrace at your disposal to host private events (with a minimum capacity of 15 people and a maximum of 100 people, depending on the space). For more information, please contact: eventos.sevilla@mercerhoteles.com +34 955 209 511

Mercer Plaza Sevilla places the hotel's various rooms at your disposal (with a maximum capacity of 25 people in a boardroom/imperial layout) for your meetings. For more information, please contact: eventos.sevilla@mercerhoteles.com +34 955 209 511

Mercer Plaza Sevilla features 2 meeting rooms with natural light and outdoor views.

Mercer Plaza Sevilla offers the possibility to privatize the three levels of Terraza 1912 located on its rooftop, either as a whole or each level separately. Privatizing the terrace requires booking food and/or beverage catering services. For more information, please contact: eventos.sevilla@mercerhoteles.com +34 955 209 511

We offer different dining options depending on the space and format of the event. In the indoor lounges, we provide banquet-style menus, ideal for events with table setups and seated service. On the terraces, the gastronomic offering is primarily served in a cocktail format, as the available furniture consists mainly of high tables and bar stools.

Mercer Plaza Sevilla offers various spaces for hosting private events, with the following maximum capacities: Restaurante Bar Plaza: Maximum capacity up to 40 people in a banquet layout. Biblioteca Room: Maximum capacity up to 12 people in a boardroom/imperial layout. Cristalera Room: Maximum capacity up to 25 people in a boardroom/imperial layout. Breakfast Courtyard (Patio Desayunador): Maximum capacity up to 22 people in a banquet layout and up to 40 people in a cocktail format. Terrace Level 1: Maximum capacity up to 30 people in a banquet layout and up to 50 people in a cocktail format. Terrace Level 2: Maximum capacity up to 70 people in a cocktail format. Terrace Level 3: Maximum capacity up to 30 people in a cocktail format.

For events exceeding 40 people, renting the Terrace will be required, which accommodates a maximum capacity of 100 people in a cocktail format.

Kids & Families

At Mercer Plaza Sevilla, children up to 5 years old can stay free of charge when sharing existing beds. For an extra bed, a daily charge of €100 will apply and will be included in the total price of the stay shown on your booking confirmation. Extra beds are available upon request and subject to availability. For more information or to make a reservation, our team will be delighted to assist you: reservas@mercerplazasevilla.com +34 955 209 511

Mercer Plaza Sevilla offers complimentary cots for children up to 2 years old, as well as baby bathtubs and high chairs, available upon request and subject to availability.

Reservations and Guest Information

Check-in is at 3:00 PM. Check-out is at 12:00 PM.

Only a passport and a credit card are required to perform the check-in at Mercer Plaza Sevilla.

The cancellation policy will depend on the booked rate.

Modifying the reservation will depend on the booked rate.

Room rates include 10% VAT.

For bookings of more than 4 rooms, special conditions and supplements may apply.

To book your stay, please visit our website or contact our team, who will be delighted to assist you: reservas@mercerplazasevilla.com +34 955 209 511

The hotel will send you an email with your booking confirmation.

Mercer Plaza provides a luggage storage service for overnight guests staying at the hotel.

Mercer Plaza Sevilla offers 24-hour Reception and Concierge services.

For bookings made with a flexible rate, the hotel places a 48-hour hold for the amount of the first night of the stay, which is automatically released.

Mercer Plaza provides special promotions and discounts through the hotel's website.

Location, Transportation and Parking

Mercer Plaza Sevilla does not have its own parking facility, but it offers a 24-hour valet parking service (€60 per night).

The Concierge team at Mercer Hotel Plaza offers transfer services as well as car or motorcycle rentals.

Mercer Plaza Sevilla is located 3 km away from the Sevilla - Santa Justa AVE train station.

Mercer Plaza Sevilla is located 11.5 km away from Seville Airport.

You can reach the hotel by taxi or by booking a transfer service with our Concierge team.

Mercer Plaza Sevilla boasts an excellent location in the center of Seville, just a few minutes away from the Cathedral and the Giralda, as well as other major points of interest.

The main shopping streets of Seville are located a 5-minute walk from the hotel.

Contact

Mercer Plaza Sevilla enjoys an excellent location right in the heart of Seville, at Plaza de San Francisco, 11-12. 41004 Seville. You can contact us by phone at +34 955 209 511 or via email at reservas@mercerplazasevilla.com

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